Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Oauticawavellc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Oauticawavellc@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Oauticawavellc@gmail.com.

Oautica Wave – Terms and Conditions

Last updated: 06/20/2025

1. Returns and Exchanges

  • All sales are final.

  • We do not offer refunds or exchanges unless the item arrives damaged or incorrect.

  • If you receive a defective or incorrect item, please email us within 7 days of delivery at [Insert Customer Support Email], including your order number and photos of the issue.

  • Returned items must be unused, in original condition, and returned in original packaging (if applicable).

  • We reserve the right to deny any return request that does not meet these conditions.

2. Pre-Orders

From time to time, Oautica Wave may offer select products through pre-orders prior to manufacturing or release.

  • By placing a pre-order, you agree to pay in full at checkout and understand that shipping timelines may vary.

  • All pre-order sales are final. No cancellations, refunds, or exchanges are permitted on pre-orders unless a defective or incorrect item is delivered.

  • If there is a significant delay in production or fulfillment, you will be notified with an updated delivery estimate.

Pre-orders help us produce gear in intentional, limited batches and deliver the highest quality possible.

3. Contact Us

If you have questions about your order or these Terms, please contact us at:
📧 Oaticawavellc@gmail.com
🌐 www.oauticawave.com